Privacy Policy

1Who we are

Subnet1 is a computer, laptop, Mac, phone, tablet, games console, data recovery and CCTV repair and sales business based in Eastcote / Pinner, London.

For the purposes of data protection law, Subtecnology Ltd is the “data controller” responsible for your personal data.

2What information we collect

Depending on how you interact with us, we may collect:

• Contact and booking details — your name, phone number, email address, and (for call-out or collection services) your postal address.
• Repair details — the type of device, a description of the fault, and any information you choose to share about the device or problem.
• Booking information submitted through our website forms or our Telegram booking service — including your preferred booking method (in store, call out, or collection), date and time.
• Communications — the content of messages you send us by form, email, phone or WhatsApp.
• Technical and usage data — your IP address, browser type, device information, pages visited and how you use our website, collected automatically through cookies and similar technologies.

We do not take or store online card payments through this website. Payment for repairs is taken in store or on collection/delivery.

3How we collect your information

We collect information when you:

• Fill in a booking or contact form on our website;
• Book through our Telegram booking service;
• Call, email or message us on WhatsApp;
• Visit our shop and leave a device for repair;
• Browse our website (technical data via cookies — see section 6).

4How we use your information and our lawful basis

We use your personal data to:

Purpose	Lawful basis
Respond to your enquiry and provide a quote	Performance of a contract / legitimate interests
Book, carry out and return your repair	Performance of a contract
Contact you about the status of your repair or booking	Performance of a contract / legitimate interests
Keep records of work carried out and warranties	Legal obligation / legitimate interests
Improve our website and services	Legitimate interests
Send you marketing (only if you have asked us to)	Consent

You can withdraw consent for marketing at any time by contacting us.

5Information on devices we repair

When you leave a device with us for repair, recovery or upgrade, we may need to access the device to diagnose and complete the work. We only access the data necessary to carry out the agreed service, we treat anything we see as strictly confidential, and we do not copy, share or retain your personal files except where this is essential to the repair (for example, during a data recovery or data transfer service you have requested). We strongly recommend you back up your data before handing over any device — please also see our Terms & Conditions.

6Cookies and analytics

Our website uses cookies and similar technologies to function correctly, understand how visitors use the site, and (where applicable) show relevant advertising. This includes services provided by Google, such as Google Analytics, Google Site Kit and Google AdSense. These tools may set cookies that collect anonymised usage data and, in the case of advertising, may use cookies to personalise ads.

You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. For more on how Google uses data, see Google’s own privacy policy.

7Who we share your information with

We do not sell your personal data. We may share it with trusted third parties only where necessary to run our business and provide our services, including:

• Our website host and IT providers who keep the website and our systems running;
• Booking and notification tools (such as our automation platform and Telegram) used to receive and manage your booking requests;
• Google, in connection with the analytics and advertising services described above;
• Suppliers where a part or warranty claim needs to be processed;
• Professional advisers or authorities where we are legally required to do so.

8How long we keep your information

We keep your personal data only for as long as necessary to provide our services, honour warranties, meet our legal and accounting obligations, and resolve any disputes. Repair and customer records are typically kept for up to 6 years in line with UK accounting requirements, after which they are securely deleted or anonymised.

9How we protect your information

We use appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, loss or misuse. While no system can be guaranteed 100% secure, we take reasonable steps to protect the information you provide.

10Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data (“right to erasure”);
• Restrict or object to how we use your data;
• Request a copy of your data in a portable format;
• Withdraw consent at any time where we rely on it.

To exercise any of these rights, contact us at info@subnet1.com or 020 8866 4644. We will respond within one month.

11Third-party links

Our website may contain links to other websites (for example, Google Maps, social media or supplier sites). We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

12Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

13Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113.

14Contact us