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FOR OFFICES · PRACTICES · SHOWROOMS

IT support for local businesses — pay per job, no contract

Subnet1 looks after the computers, laptops and networks of small businesses across Pinner, Harrow, Ruislip, Northwood and the towns around them. When a member of staff is stuck at a dead machine, we come to your office, connect remotely, or collect it and return it fixed — usually the same day. You pay for the job, not a monthly retainer.

Call 020 8866 4644Email usWhatsApp us
No contractPay per job, nothing to sign
Same dayUsually, for a staff machine down
On-site & remoteYour office, or a remote session
4.9 ★Rated on Google, 480 reviews
WHAT WE DO FOR BUSINESSES

The IT problems that stop an office working

Most small firms have no one in-house to call when a computer fails. That is the gap we fill — one local team for the machines, the network and the old equipment in the cupboard.

On-site IT support

A technician visits your office for the problems that are best solved where the equipment lives: a workstation that will not start, a slow or dropping network, Wi‑Fi dead spots, a new starter’s computer to set up, or a desk move.

Remote support

Many software problems never need a visit. With the user’s permission we connect to the machine over a secure TeamViewer session and fix it while they watch — email and account problems, software faults, updates and settings.

Priority repair for staff machines

When a laptop or desktop has a hardware fault, we collect it from your office, repair it on our own bench in Eastcote and bring it back — usually the same day. Laptops, desktops, MacBooks and iMacs, repaired in-house and never posted away.

Refurbished business computers

We supply tested, refurbished business laptops and desktops, set them up, move each user’s files across from the old machine and connect them to your printers, shares and network, so staff sit down to a working computer.

Business data recovery

Client files, accounts and shared folders recovered from failed laptops, desktops and external drives. The drive is worked on in our own workshop and your data never leaves the premises.

Certified data destruction & IT recycling

Old office computers holding client data cannot simply be thrown away. We collect end‑of‑life IT from your office free of charge, destroy the data and give you a written certificate for your records. Business IT recycling →

HOW IT WORKS

One call, three ways we help

Tell us what has stopped working and we pick the fastest route for that problem.

1

Remote session

For software, email and account faults, we connect to the machine remotely and fix it while your staff member watches. Nothing to carry anywhere.

2

We come to your office

For network, Wi‑Fi and set‑up work, a technician visits your premises and solves it on the spot.

3

Collect, repair, return

For hardware faults, we collect the machine, repair it on our bench and return it to the desk — with a fixed price agreed before any work starts.

WHO WE WORK WITH

Built for small firms with no IT department

Estate agents, accountants, solicitors, dental and veterinary practices, recruitment agencies, car dealerships, insurance brokers and design studios — firms where every desk has a computer and an hour of downtime costs real money. If you have a handful of staff and nobody whose job is IT, this is for you.

Business terms, kept simple

  • No monthly fee — you pay for each job, nothing to sign
  • Fixed price agreed before any repair work starts
  • 3 month warranty on every repair we carry out in our workshop
  • Invoiced to your business, with a clear description of the work
  • One local contact who knows your equipment
  • Data stays with us — nothing is sent to a third‑party workshop
  • Written certificate for every data destruction job
AREAS COVERED

Business IT support across north-west London

Our workshop is at 221 Field End Road, Eastcote, Pinner. We visit and collect from businesses in:

PinnerEastcoteRuislipNorthwoodHarrowRayners LaneHatch EndIckenhamHillingdonNortholtUxbridgeStanmore

QUESTIONS FROM BUSINESSES

What business owners ask us

Do we have to sign a support contract?
No. There is no monthly retainer and nothing to sign. You call us when you need us and pay for that job.
How quickly can you help when a machine is down?
Remote sessions can usually start the same day. For hardware faults we aim to collect, repair and return the machine the same day; if a part has to be ordered, we tell you the realistic time before we start.
How does remote support work?
We use TeamViewer. Your staff member starts the session while we guide them on the phone. We can only see and control the screen while they allow it, and the session ends when the job is done.
Can you take away our old computers?
Yes. We collect end‑of‑life computers, laptops and drives from your office free of charge, destroy the data and give you a written certificate, which is the record you need for data‑protection purposes.
Do you work on Macs as well as Windows?
Yes — Windows laptops and desktops, MacBooks and iMacs, and the network equipment that connects them.
Do repairs come with a warranty?
Yes. Every repair we carry out in our workshop comes with a 3 month warranty.
Will you invoice the business?
Yes. Every job is invoiced to your company with a clear description of the work done.

Talk to us about your office IT

Call, email or WhatsApp. Tell us what is not working and we will tell you the fastest way to fix it.

Call 020 8866 4644Email customer@subnet1.comWhatsApp us

Subnet1 · 221 Field End Road, Eastcote, Pinner, HA5 1QZ
Monday to Saturday, 9:30 – 18:30 · 020 8866 4644 · Contact us

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