Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. However, if you are not fully satisfied with your order, we are happy to offer a refund according to the terms listed below.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- You must request a refund within 30 days from the date of purchase.
- The product must be unused, unopened, and in the same condition as when you received it.
- The product must be in its original packaging (if applicable).
- Proof of purchase or receipt is required for all refund requests.
2. Non-Refundable Items
Certain items are not eligible for a refund. These include, but are not limited to:
- Gift cards
- Downloadable software products
- Items marked as “Final Sale”
- Personalized or custom-made products
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at [email or contact form link] within 30 days of your purchase.
- Provide your order number and a brief explanation of why you would like a refund.
- If applicable, attach a photo of the product and packaging to help expedite the process.
4. Refund Process
Once we receive your refund request, we will:
- Review your request and confirm eligibility.
- Notify you of the approval or rejection of your refund.
- If your refund is approved, we will process the refund to your original payment method. The refund will be issued within 5-7 business days.
5. Shipping Costs
- Shipping costs are non-refundable.
- You will be responsible for the shipping cost to return the product to us unless the return is due to our error (e.g., wrong item shipped).
6. Exchanges
If you wish to exchange a product for a different item, please contact us at [email or contact form link] within 30 days of purchase. Exchanges are subject to product availability.
7. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately upon receiving your order. We may request photos of the item and packaging to resolve the issue promptly. In such cases, we will offer either a replacement or a full refund, including shipping costs.
8. Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated date.
